Warranty Policy for THM HUADE Hydraulic Components

This Warranty Policy (“Policy”) is between THM Huade Hydraulics Pvt Ltd (“Company”) and the purchaser (“Customer”) of hydraulic components (“Product”). By purchasing the Product, the Customer agrees to these terms.

1. Limited Warranty Coverage
1.1 Warranty applies only to Products supplied for a new installation, meaning a new machine, new system or new hydraulic circuit (“New Installation”).
1.2 The Company warrants such Products to be free from defects in materials and workmanship under normal use and service for 12 months from the date of invoice (“Warranty Period”).
1.3 The Company’s sole obligation under this warranty is to repair the defective Product or component. Repair is always the first remedy. Replacement of a part or Product is made only if the Company, after inspection, finds that repair is not technically feasible, and is at the Company’s sole discretion.
1.4 Warranty is valid only for Products purchased directly from the Company or its authorized resellers.

2. Aftermarket Supply: No Warranty
2.1 Products supplied as replacements, spares or repairs for existing machines or systems (“Aftermarket”) carry no warranty, express or implied.
2.2 The Company cannot control the condition of an existing system, including oil contamination, flushing, filtration and worn mating components.

3. Conditions of Warranty
3.1 The Product must be installed, commissioned and operated in line with the Company’s instructions, catalogue specifications and good industry practice.
3.2 The Customer must submit an installation report on request, stating the machine, date of installation, system oil grade and filtration or cleanliness level.
3.3 Hydraulic fluid must be clean, of the recommended grade and viscosity, and within the Product’s rated pressure, speed and temperature limits.
3.4 The Product must be stored and handled so as to prevent damage, moisture and contamination.
3.5 Only genuine parts and Company-approved accessories may be used with the Product.

4. Warranty Limitations
4.1 Not covered: damage or defects caused by improper installation, misuse, neglect, accidents, acts of nature, modifications, unauthorized repairs or disassembly, or use contrary to the Company’s instructions.
4.2 Not covered: contaminated, degraded or unsuitable hydraulic fluid, inadequate filtration, cavitation, aeration, or operation outside rated limits.
4.3 Warranty is void if the Product is used with incompatible equipment or accessories not recommended by the Company, or if seals, tags or serial numbers are removed or tampered with.
4.4 Not covered: normal wear and tear and consumables, including seals, O-rings, gaskets and filters.
4.5 Custom-built, modified, refurbished, repaired or used Products are covered only as expressly agreed in writing.
4.6 Third-party brands: Products of other manufacturers supplied by the Company carry only the warranty the original manufacturer extends, which the Company will pass through to the extent permitted.

5. Warranty Claim Process
5.1 The Customer must notify the Company in writing within the Warranty Period, and within 7 days of the failure, giving a detailed description, Product model and serial number, invoice number, machine details, date of installation, and photographs or video where possible.
5.2 The Company may require proof of purchase (invoice) and installation details.
5.3 The Company may inspect the Product and the system, and may carry out failure analysis. Where the Company finds the failure is not covered, the Customer must bear the inspection, testing and freight costs.
5.4 If the claim is valid, the Company will repair the defective Product or component within a reasonable time. A repair may include replacing individual internal parts. This does not entitle the Customer to a replacement Product, a refund, or a credit.
5.5 Products returned for warranty consideration must be shipped to THM Huade Hydraulics Pvt Ltd, Ludhiana, by prepaid freight, with a return authorization attached. Parts removed during repair become the Company’s property.
5.6 A Product repaired under warranty carries only the remainder of the original Warranty Period. Repair does not extend or restart the Warranty Period.
5.7 This is a limited warranty, not a guarantee. The Company does not guarantee uninterrupted or error-free operation, a particular service life, or performance in any specific application or system. This limited warranty is the Company’s sole warranty. No other warranty or guarantee, express or implied, including fitness for a particular purpose, extends beyond it.

6. Limitation of Liability
6.1 To the extent permitted by law, the Company’s liability is limited to repair under Section 5. Replacement is made only as stated in clause 1.3.
6.2 The Company is not liable for indirect, consequential, incidental or special damages, including loss of profits, business, production or data.
6.3 The Company is not liable for costs of removal, reinstallation, labour, travel, crane or transport, machine downtime, or damage to other equipment.
6.4 The Company’s total liability shall not exceed the invoice value of the affected Product.

7. Force Majeure
The Company is not liable for delay or failure to perform caused by events beyond its reasonable control, including natural calamities, strikes, war, government action, epidemics, supply disruption or transport failure.

8. Transferability
Warranty is non-transferable and applies only to the original Buyer.

9. Governing Law and Dispute Resolution
9.1 This Policy is governed by the laws of India.
9.2 Any dispute shall first be referred to good-faith discussion between the parties for 30 days. If unresolved, it shall be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration shall be Ludhiana, Punjab, and the language shall be English.
9.3 Subject to the above, the courts at Ludhiana, Punjab have exclusive jurisdiction.

10. General
10.1 If any clause is held unenforceable, the remaining clauses continue in force.
10.2 This Policy forms part of the Company’s Terms and Conditions of Sale. If the two conflict, the terms stated in the Company’s written order confirmation or quotation prevail, then these Terms and Conditions of Sale, then this Policy.
10.3 Notices to the Company must be in writing to the address and email below.
10.4 The Company may modify this Policy at any time without prior notice. Modifications do not affect Products already purchased under the earlier terms.

Claims and contact: THM Huade Hydraulics Pvt Ltd, F-127, Phase VIII, Focal Point, Ludhiana – 141010, Punjab, India